Return & Exchange Policy

  1. Our Products are non refundable.
  2. We will respond within 72 hrs of your email.
  3. Kindly take a picture of the damaged/tampered side of the product or package.
  4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
  5. Damaged Product, Remove Expired product delivery.
  6. In case you received the wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return. Please do not use the item you have raised a complaint about.
  7. Returns will not be accepted if:
    – The product is damaged.
    – It is without invoice.
    – It is with tampered batch number and price.
    – It is without its original packaging.
  8. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
  9. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
    – Failure to provide adequate information about the case.
    – Failure to provide snapshots of the Invoice, packet and box (if any).
  10. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.

Cancellation Policy

  1. Orders once dispatched are not eligible for cancellation.
  2. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.